Malanaphy Consulting provides a range of services for financial accounting (for profit, non-profit and government) and operational systems, such as sales order processing, inventory, manufacturing, maintenance, point-of-sale, merchandising, payroll and human resources systems. These systems are typically referred to as components of an ERP (Enterprise Resource Planning) system and can cover one or more departments within an organization.
A prerequisite to beginning the search and review of a new system is to perform a Requirements Analysis project. The goal of a Requirements Analysis project is to determine and document the system requirements that will meet you business objectives and goals.
Why go through the trouble of a Requirements Analysis project?
1. Determine your true requirements.
2. Prioritize those requirements to understand the key requirements vs. the secondary requirements vs. the "nice to have" requirements.
3. Confirm that the documented requirements fit your organization's strategic and tactical goals.
4. Use the documented requirements to evaluate packaged software solutions for your organization.
Although a Requirements Analysis project can be performed as a complete project on its own, it is usually performed as the first phase of a System Selection project.
After understanding and documenting your system requirements, a formal System Selection project assures that the right system is selected to meet your business objectives and goals. A System Selection project follows a proven approach and methodology to objectively evaluate a vendors products. Objective evaluation of a vendors products is key to selecting the right software for your business. During a System Selection project the following tasks are performed:
1. Requirements are identified and documented.
2. An RFP (request for proposal) document is developed.
3. The RFP is distributed to vendors.
4. Vendor proposals are evaluated, and finalist vendors are identified.
5. Finalist vendors are invited to demonstrate their software.
6. The winning vendor is selected
7. Contract terms are negotiated.
A System Selection project often more than pays for itself because vendors are motivated to offer their best price.
Once the proper system is selected then a System Implementation project is performed to assist you with the difficult task of implementing and integrating the new system into your organization. During a System Implementation project, the following tasks are performed:
1. Implementation of the hardware and network platform.
2. Implementation of the software.
3. Identification and determination of new procedures to best utilize the new software.
With the right planning and execution, a System Implementation project can be performed with a minimal disruption to your organization.
Ongoing Support and Enhancement services are provided to support your organization after the new system is in daily use. Ongoing Support and Enhancement services not only help to transition to smooth operations of the new system, but also help you adapt the system to your ongoing business requirements that change as your business grows and evolves. Ongoing Support and Enhancement services include:
1. End user support to troubleshoot functional or technical issues with the system.
2. Development of enhanced system reports. Typically during the initial system implementation only core, high-priority, custom reports are developed. Following the 'go-live' of the software enhanced custom reports can be developed.
3. Implementation of enhanced system functions. Following the 'go-live' of the software, enhanced system functionality (which may have been a second priority during the initial system implementation) can be implemented and turned on to further support the organization.
4. Installation of software patches and upgrades.
It's important to consider and budget for support services after a system is live. After the system is in production and "live", it still needs to be maintained and enhanced to make the best use of the software investment that was made.